FREQUENTLY ASK QUESTIONS

GENERAL HOTEL INFORMATION

In case I require transportation, how can I contact the hotel?

Pease call our hotel tel. 95(81)209 924, 209 925 and ask for Concierge. In case you book our hotel transportation.
You may give your name and flight time for easy to pick you up at the heho airport with your name signboard .


Is there a swimming pool in the hotel?

No swimming pool right now.


How much parking space is available at the hotel?

The parking area can accommodate up to 30 cars.


How do I get to the hotel?

From airport to hotel by taxi take about one hour time. From railway station to hotel by taxi take about 30 minus. For you convenience, we arrange limousine service which you can request upon making a reservation.


Do you have any special packages for honeymoons and anniversaries?

Yes packages are available for guest celebration a special occasion. For more information or to make a booking please contact –
reservation@mountinlehotel.com
gm@mountinlehotel.com


Do you have a tour desk where I can book excursions during my stay?

Yes we have excursions book and our receptionist will make recommendations according to your need.


Do you have special facilities and services available for the disabled guest?

Yes we do have specially equipped for disabled guest and the rest room in public areas are also accessible by guest in wheel chairs. All floors and restaurants are also accessible by wheel chairs.


Can the hotel confirm my on-going flight and make arrangements for booking domestic and international flights?

Yes our receptionist will be assist you all your travel arrangements.


Is a doctor available at the hotel?

We have a doctor on call 24 hours, every day.


How far is the nearest hospital to the hotel?

Khaing Myait Ta clinic is 1Km away from hotel and around 2 minus by taxi.


Where is the bank or currency exchange?

We offer a currency exchange service at our reception. The nearest bank are located in near Nyaung Shwe market.


What is the currency in Myanmar?

Kyats (MMK)


Can baggage be stored at the hotel whist I travel to another location in Myanmar?

Hotel guests can use the storage facility free of charge if they spend at least one night at the hotel. Guest will also be allowed to store the baggage whist they travel to another location in Myanmar (a charge may apply for long tern storage). Unfortunately this facility is not available for non guest. Please contact our receptionist for assistance.


What voltage do you use in Myanmar?

The electricity voltage in Myanmar is 220 volts. Adaptors are available at the hotel upon request.


Is it safe to drink tap water in Myanmar?

Is it advised not to drink tap water in Myanmar. Complimentary drinking water is provided in all our guest rooms.


What is the weather like at different times of the year?

As a general guideline, the weather in Myanmar is warm all years round. Three climate in country summer climate is March to May raining climate is June to October and winter climate is November to February.


What should I wear in Myanmar?

Conservative dress is recommended shorts and sleeveless vest can not be worn inside temples.


Are there any golf course near the hotel?

Yes Ayetharyar golf club 18 holes is located only 20 km from the hotel. For booking and transport arrangement please contact to our receptionist.


ROOMS & SUITES

What types of room are available at the hotel and what difference are there?

The hotel has a number of room categories – superior, superior balcony, deluxe, deluxe suite, mountinle suite. All rooms are equipped with full amenities including tea and coffee making facilities in all rooms type. Deluxe suite and Mountinle suite provide modern comfort with VIP amenities.


Are you hotel rate per room or per person?

The rates charged are per room. Double and single rate are same rate. Do not provide extra bed for superior, superior balcony and deluxe room.


Does my reservation require any guarantee?

All room reservation require a credit card guarantee.


How can I cancel my reservation without incurring a charge?

Pease contact the reservation department at least three days prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a “Flexible” rate type at advance pre-paid rates are non-refundable.


How many people can stay in one room?

Deluxe suite and Mountinle suite room can accommodate a maximum of three people. Please note that the third bed will be rollaway bed and charge may apply.


Do you have hairdryer in the room?

Yes, hairdryer are available every guest room.


Do you offer a discount for group booking?

For detail of the group rate please contact the sales department.


What is your policy regarding pets?

We regard that animals are not allowed on the hotel premises including guest rooms.


Do the rate shown on the website include breakfast?

Room can be booked with or without breakfast.


What are the standard check-in and check-out time at the hotel?

The standard check-in time is 2:00 p.m. and check-out is 12:00 p.m.


Is it possible to check-in early?

It is sometimes possible to check-in before 2:00 p.m. but this will depend on availability and cannot be guaranteed. However to be sure of having the room ready upon arrival. You can reserve the room from the night before.


Do you provide a facility for late check-out?

Late check-out can be arranged for a charge of 30 $ up to 6 .p.m. Then a one night charge will apply. Rate may be subject to 10% service charge and applicable VAT.


Do you have twin, triple and quadruple rooms?

We do have twin and triple rooms. But do not have quadruple rooms.


Are king size beds available in the rooms?

Some rooms do have king size beds and they can be requested upon reservation or check-in, subject to room availability.


Do you have room with the bathtub?

Yes, deluxe, deluxe suite and mountinle suite rooms have bathtub.


What television channels are available in the room?

We have 26 channel in guest rooms.
Hotel channel
16 Myanmar local channel
international news channel including CNN,BBC World news, CCTV, Russia Today
NHK world,
Entertainment channels including Discovery, Fox sport, True sport, Fox movies.


Do you have non-smoking rooms?

All rooms are non-smoking rooms.


Are safely boxes available at the hotel?

Every guest rooms is equipped with a safely deposit box.


Is on email service available at the hotel?

All guest rooms have wifi/ internet access for personal use. Alternatively guest are able to send and receive email at the front desk.


DINING

Where is breakfast served, and at what time?

International buffet breakfast is served in the M SOCIETY RESTAURANT from 6:00 a.m. to 10:00 a.m. We do served American breakfast(A’la cart) during low occupancy.


It vegetarian cuisine available in the restaurant?

A selection of vegetarian dishes is available at the restaurant.


Is a special menus for children available?

Yes we have special menus for children.


Do you have 24 hours room service?

A room service menu is available in every rooms from 10:00 a.m. to 10:00 p.m.


TRAVELLING WITH CHILDREN

Is a babysitting service available?

Yes, we have a babysitting service on request. Is required please inform us at least one day in advance.


What facilities are available for children?

A selection of vegetarian dishes is available at the restaurant.


Special children menus and high chairs are available in our restaurant.

Yes we have special menus for children.


Are baby cots available for the rooms?

Baby cots are available on request.


BUSINESS TRAVELLERS

Can I connect my laptop in the room?

Yes, both wifi and cable internet connection are available in all guest room, a free service when booking through this website. Please contact our reception to provide you with login ID and password.


What newspaper does the hotel receive, and can these be delivered to my room?

Local Myanmar Time newspaper (English language) are available at the lobby and restaurant.


Are secretarial and other business services such as translation, available?

We can provide basic secretarial support services. For specialized needs is may be necessary to employ on outside company. Please contact the receptionist to discuss your exact requirements.


Are office available for hire at the hotel?

No, we do not provide office hire service.


ATTRACTIONS

Are these any shopping centers near the hotel?

No, shopping center around our hotel. If you like to do shopping will go to Taunggyi.


Is the hotel close to theaters and entertainment areas?

We do not provide entertainment in the hotel.


What are the local tourist attractions?

Inle famous attractions, including the Phaung Daw Oo Pagoda, Indaing Pagoda, Samkar, Floating market, Five day market, Weaving factory, Ciger making, Boat making, Traditional alcohol making, Fisher men life and Night market at Nyaung Shwe. For more information please visit tourist attractions.